Dear Ms. Mott,
To pre-empt disappointment on my part, based on the decision made by the Sub-Committee to refuse my request to resit my examination may well be apt but doesn’t begin to describe the level of dissatisfaction and outright befuddlement I feel towards said adjudication.
First, allow me to raise issue with the opinion of the Sub-Committee that I simply could have approached the Reception at the Hilton regarding this matter. Please elaborate on how this would have helped me under the circumstances with which I was met. I was unaware that I was eligible for entry to the exam up to half an hour after the initial start time. My pondering this case with the staff at the hotel would have been met with – I assume – blank faces and expressions of regret for their not being able to assist in my queries. Unless I’m missing something; do the Hilton staff double up as OU volunteers? Are they briefed on such eventualities and process according to strict criteria imposed by the OU? My assumption would be, no, they are not. They would have pointed me in the direction of the room where the examination was being sat and as expressed in my original correspondence, this was information of which I was well aware. The exam however, was already in progress and there was nothing, nor anyone, in the direct proximity that even alluded to the availability of my being able to enter after the designated time.
The aforementioned point leads me nicely to my second point of contention. If such eventualities are catered for, may I ask again, this time with the explicit request for confirmation, why said exceptions are only declared in writing in the back of the course guide? Why are such notices not left visible to precisely those that may benefit from them, on entry, either to the room where the examination is being hosted or the waiting area that held those that were not delayed by traffic or other such uncontrollable circumstances? I’ve attended such exams previously and I know there not to be a lack of administrative ‘bods’ present. Might I suggest that one of them remain at the waiting area for the allotted 30 minute grace period, to assist those that might find themselves in the same, frankly nauseating, situation as I?
Finally and genuinely the point I have most difficulty understanding; why am I not eligible to sit the exam at a deferred point in time, after having not first seen the paper, when, if, as I’ve passed the assignment assessed element of the module, I would have been permitted should I have attended the exam and failed? Is it just I that see the idiocy in such a policy?
Your hopes that the decision of the Sub-Committee would deter me from continuing studies with the OU will be sadly dashed. However incredulous my opinion of them might be. The expectation that someone would pay (again) to take a module that they’ve already worked through (and passed half of, might I add), simply due to the inflexibility of your establishment is laughable.
My time with the OU was short, and I spent around £1200. Had I not been hindered by this bureaucratic charade, you could have hoped to see more business from me over the course of the next four years. Now, unless a sudden seeing of reason and logic should pre-vail over your Sub-Committee, THOSE hopes shall also be dashed.
Pissed Off Student